Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's how our return and refund process works.

Return Eligibility

We offer a 15-day return window from the date of delivery on all unworn, unwashed items with original tags and packaging intact. Custom-made, altered, or made-to-order items are not eligible for return unless received damaged or defective.

How to Initiate a Return

Log into your account, go to your order history, and select the item you'd like to return. Follow the prompts to generate a return request. Our team will arrange a pickup or share drop-off instructions within 24-48 hours.

Refund Timeline

Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit. Bank processing times may add a few additional days.

Exchanges

Need a different size? We offer free size exchanges within 15 days of delivery. Simply initiate an exchange through your account, and we'll ship the new size once the original item is received.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We'll arrange a free replacement or full refund, no questions asked.

Non-Returnable Items

For hygiene reasons, certain accessories and customized/altered garments cannot be returned or exchanged unless they arrive damaged or defective.

Need Help?

Reach out to our support team at hello@hanayavastra.com and we'll be happy to assist with your return or refund.